Cash Payments – Plastiq Help Center

Along with credit and debit cards, you also have the option of adding a bank account as a Payment Method. This will allow you to withdraw funds directly from your bank account(s) to make cash payments with Plastiq.

This article covers the following topics:
-FAQ
-Add a Bank Account
-Remove an Account

FAQ

Is it safe to link my bank account?

Plastiq uses Plaid to securely link your bank information. Linking your bank will require you to sign in with your bank login credentials and, if you've enabled 2-Factor Authentication with your bank, you will need to pass authentication. Credentials are never stored or shared with third parties.

Is there a fee for this payment method?

There is a flat fee of $1.00 for payments sent using this method. Please note, there is a $30.00 Insufficient Funds fee if Plastiq processes your scheduled payment when your account balance is too low to cover the withdrawal.

What is the delivery timeframe?

For the check and ACH delivery methods, the delivery timeframe will be 2 business days. For domestic wires, it is 1 business day. This feature doesn't currently support funding for International payments.

When are account balances updated?

As soon as your bank is linked, your balance(s) will be updated every 24 hours.

How do I remove my bank account?

Yes, you can remove it. Keep in mind, you can't remove an account if it's associated with scheduled payments. Please edit scheduled payments first to switch out the payment method before removing the account.

Can I make international payments using this payment method?

At this time, international cash payments are not available.

Adding Your Bank Account

Select the Payment Methods tab in your account's Navigation Sidebar. Then, select Bank Accounts and click Add a Bank Account. Alternatively, you can also click any "+ Add New" buttons you see on your screen to begin adding a new Payment Method.

Select Bank Account and have your bank login information ready.

Click Continue to proceed to the login screen. Then, select your bank from the list. If you don't see your bank, scroll down for more options, or use the search bar.

You've successfully added your bank! You can now view your account(s) when you visit the Payment Methods area. If you want to nickname this payment method, you can click the link (highlighted in green below).

Remove Your Bank

You can remove your bank account at any time by selecting your bank account in the Payment Methods section. Then, click the three dots in the upper right-hand corner to see the option Delete Account.

Select this option and then confirm that you'd like to remove the account.

FAQ