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Resetting Your Password

The Plastiq Team
  • Updated

Plastiq is committed to a high standard of security for all customer accounts. To login to your account, you will be required in every instance to correctly input your email address, password and pass 2-Step Authentication. 

If you have difficulty logging into your Plastiq account, we recommend the following troubleshooting steps.  

Reset a Password

  • If you're unable to recall your account's password, please consider the following:

    A) Are you using the correct email address? Is this the same address you provided when creating your account? If you created your account using another email address, click "Sign in with a different email." 

    B) Have you recently changed your password on this account?

    If you need to reset your password, click the "Forgot Password" link below the login button. 

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  • You will then need to complete a 2-SA check.

    A verification code will be sent to the phone number associated with your Plastiq account. Enter this verification code and click "Verify." An email will now be sent to your email address.

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  • Locate this email from Plastiq in your inbox. Confirm the reset by clicking the button shown in this email. You will then be taken to a page where you can enter a new password. 

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Account Lockout

Plastiq will lock your account and prevent further login and reset attempts if we suspect an individual is brute-forcing your account's security measures.

If you inadvertently trigger an account lockout, please reach out to our support team via our website's live chat or email plastiq-service@plastiq.com.
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